Given its decades of experience in the market, Eicher has been a brand that has performed with the understanding that delivering a project on time is of utmost importance and comes with a renowned range of highly competent products and services. The company products are designed to provide excellent drivability and lower running costs, while delivering the proverbial Eicher dependability. The service comes with a range of customized options, enabling it to adapt to different business needs. Being a one-stop solution, the overall business approach, experience and the work will set new levels of comfort, reliability and, most importantly, strong relationships. This is not only a claim made by the brand, but also by the customer. Customers want the best of products and services that add value to their business.
Driver training programs
With high demand for low-cost equipment, skilled manpower also adds to the productivity and profitability of business. Drivers play a significant role in enhancing productivity and performance of the equipment in operation. Eicher was among the pioneers in introducing driver training programs conducted at the driver training centres as well as customized programs at the worksite. These programs not only help drivers understand the modern technology and its applications in mines but also create awareness of safety and environment care.
With each delivered vehicle, Eicher also proactively offers driver training program at operational sites in course of vehicle operation for driver inductions on product features and educating them on safety requirements as well. This not only helps the customers to manage the fleet efficiently but also retain the best hands with best driving abilities to their fleet hence adding to the overall profitability of business.
Widespread service network
At Eicher, the sale of a truck is the beginning of a relationship. It’s the foundation of a partnership. With the growing need of the business, it is important that the product is operational in all times. The company understands the challenging need of the hour service at extreme sites in mines. Being responsive at all times, it ensures to quickly adapt and handle customer concerns while also customizing its services to meet specific market needs. Having set new benchmarks in aftermarket support for mining customers by offering service at site, its competent and qualified technicians at the site ensure that the truck delivers maximum uptime. The number of Eicher touch-points across the country has crossed 180, including 24 dealerships, 22 site supports, three part centres and 135 technician-manned sites.
Container workshop
The company’s service philosophy for Eicher mining trucks is to provide service at the customers’ doorstep to help them achieve higher uptime. Workshop containers are the perfect solution for many of the mining industry’s unique requirements, be the storage, containerized building or something more unique. Due to the fly in, fly out nature of many workers contracts, temporary accommodation is required at, or close to the site. Converted shipping containers are ideal for these accommodation units as they are strong, secure and easy to modify elsewhere before transporting them to isolated mining sites.
Portable accommodation units are stackable and scalable allowing customers to increase their amount of accommodation based on the number of vehicles in operation. For technicians, an accommodation container is also installed. This is considered a “house” with bedroom, bathroom and kitchen. Workstation containers make life in hot climates comfortable, with air-conditioned workstation, storage space for parts and working bay with hydraulic lift.
Genuine Parts
Eicher Genuine Parts come with the three-fold promise of reliability, superior performance and availability. They are manufactured exactly in accordance with the attributes that contribute to maximizing the performance of the vehicle. The ‘Anytime, Anywhere!’ promise of parts is the company’s commitment to ensure that all customer needs are met. These parts are designed to last longer, adding more life to the vehicle, yielding more uptime and higher profits.
With a vision to reduce the perceived performance related issues as well as the financial risk to the customer, Eicher extends a warranty along with the Eicher Genuine Parts. The warranty policy not only speaks of the quality and reliability that its part products bear, but also of its commitment to serve the customer in the best manner possible.
Eicher Genuine Lubricants are recommended exclusively towards maintaining Eicher trucks’ performance and good overall economy. Specifically tested for its truck, Eicher Genuine Lubricants uphold high standards of quality, performance and safety, and ensure extended service life for the truck as well as improved performance for the genuine parts.
Eicher LIVE
The IDIS provides live information to the driver on tipper operational parameters, fuel consumption and advanced diagnostics. Coupled with fuel coaching, this ensures economical driving practices. The latest engine management system helps in engine protection from low oil pressure, high coolant temperature and fuel leakage, and buzzer operation coupled with exhaust brake activation. This helps in prevention of engine over-running, ensuring higher engine life.
Eicher LIVE helps to view and analyze the movement of fleet with the data unveiling waiting and idling at the loading and unloading points in real-time allows to optimize routes by analyzing the path traced by the vehicle during start and end date and time matching the customers’ shift timings. It also increases truck runtime by enabling the services team to monitor and take action on faults before they cause breakdown, while it is now also possible to prevent expensive consequential failures. This business critical intelligence allows fleets to maximize productivity and hence profitability of the business.
Finance solutions
Eicher commercial vehicles, with the right support solutions, help customers meet their business demands, goals and challenges, leading the way to prosperity. Eicher Financial Services’ sound understanding of the Indian transportation industry – the challenges of operating in harsh environments and difficult road conditions, the importance of fuel efficiency, uptime and modernization with optimal operations costs – makes it best equipped to provide total integrated financial solutions that best suit customers’ needs.
For years, Eicher has remained committed to be an integral part of the mining business and providing its customers with solutions that will accelerate the progress of their business. The company’s overall business approach and experience are poised to set new levels of comfort, reliability and, most importantly, partnership. The company’s success has been based on partnerships from the very beginning, and it plans to continue to keep ‘partnerships’ as its base. At Eicher, the point of sale is just the beginning of the relationship, which is a commitment to partner the customer right through the entire lifecycle of the vehicle.