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MOTORINDIA
l
May 2012
21
ing skills and inform
the driver about areas
which need improve-
ment. The training is
separate for buses and
trucks with some ses-
sions which are com-
mon to both. Volvo has
four trainers who are
specialised in different
aspects of training and
the batches for train-
ing are split into four.
The trainees are either
sponsored by the deal-
erships they come from
or come on their own
interest. The company
aspires to create a pool
of drivers who are pro-
fessionally trained to
deliver high quality on
the challenging roads
of India. Mr. Hari Babu
is the overall in-charge
of external training at
the centre.
VISTA (Volvo In-
ternational
Service
Training
Award),
started in 1957, is
a customer service
training competition
which has now run
bi-annually for over
30 years. Today it is
the biggest compe-
tition for aftermar-
ket personnel in the
world. VISTA being
an international event
has rounds which are
related to advanced
global models giv-
ing an edge for Euro-
cover story