Globe Ecologistics: Emphasis on customer service

Archit Agrawal, Director and CEO, Globe Ecologistics

The company’s growth has been impressive courtesy its diversified fleet and giving top priority to customers’ needs, says Archit Agrawal, Director and CEO, Globe Ecologistics (P) Ltd.

Fleet size: Owned – 585. Hired – 10,000+
No. of drivers: 400 (on and off rolls)
Total employee strength: Approximately 780
Major target segments: FMCG goods movement, automobile parts movements, ODC movements, project cargo logistics movements, turnkey project logistics services and windmill parts and accessories.
Changes that have transformed Indian logistics / road transport sector over the last decade: Technological changes in terms of software upgradations and tracking devices and upgradation of vehicle models | specifications by manufacturers.
Top two challenges and ways to address them: Skilled employees and their retention as well as adoptability of change or mindset.
Company’s success secrets: Our emphasis on customer service and diversified own fleet vehicles’ strength.
• FY22 company turnover and target for FY23: Provisional: FY 2021-2022 – Rs. 387.46 crore. Expected: FY 2022-2023 – Rs. 425 crore.