Better customer service aimed
YourBus which had a successful journey so far since inception by serving its corporate clients has been taken over by ibiboGroup.
YourBus had of late to face difficult issues like TRAI tightening screws on bus SMS process, discouragement from peers and others in the trade by stating that the bus industry won’t pay much, service offering by competitors at half the price, long waiting hours at the bus operator’s office, etc. The company was started primarily to solve bus passengers’ problems, and it knew very well that its business would make a ‘difference’ in the daily life of a bus operator and a passenger.
However, it was realised much later that it was a task taking business from its initial traction to its growth phase. The company may not have achieved the targets set during its journey. Now, with its acquisition by ibiboGroup, it hopes to attain its noble objectives.