In this interview, Rajesh Rajgor speaks to Sunny Batra, one of the Directors of JKM Transport, about how this family-run company is carving its niche in the competitive logistics sector. With a vision to operate with the efficiency and professionalism of larger corporate giants, JKM Transport combines strong client relationships with an innovative, forward-looking approach. The Batra brothers are positioning JKM Transport as a dynamic player dedicated to quality, technology, and reliable service across India.
Founded in 2013 by the Batra family in the Delhi NCR region, JKM Transport has steadily established itself in the logistics sector. With Sunny Batra joining the company ten years ago, he and his brothers have since co-led its growth. Today, JKM Transport operates a fleet of around 150 trucks from the stables of Tata Motors, Eicher and Ashok Leyland, including Intermediate Commercial Vehicles (ICVs) and single-axle trucks of various sizes. Their geographical reach spans the entire country, covering all 36 states, allowing JKM to serve a diverse range of clients across India’s extensive terrain.
Strong client relationships are a cornerstone of JKM Transport’s approach. The company maintains a consistent focus on B2B partnerships. This respectful approach helps foster trust and long-term collaboration while preserving confidentiality with existing clients. “Our focus on maintaining solid business relationships allows us to ensure efficient return loads and manage our operations effectively,” Sunny notes.
Navigating Challenges with Innovation
Operating in a dynamic logistics landscape, JKM Transport continuously adapts its operations to meet market demands. Regulatory shifts, such as fleet capacity tonnage rules, impact their strategies, but JKM is committed to evolving with the industry. Planned expansions, like an upcoming branch in Chennai, demonstrate the company’s proactive approach to growth and client service.
Operational efficiency remains a key focus, with an emphasis on just-in-time delivery to meet client needs. To support seamless processes, JKM prioritizes recruiting skilled drivers for long-distance routes, ensuring prompt and safe delivery. A staff-friendly approach is integral to their operations—drivers and mechanics are encouraged to reach out to Sunny personally at any time if they face urgent issues and are unable to connect with office staff, underscoring a responsive and positive work environment.
Technology-Driven Operations
As part of its commitment to technology, JKM Transport integrates advanced solutions such as e-billing, electronic proof of delivery (ePOD), and paperless operations, supporting sustainable practices while enhancing process efficiency. “We are dedicated to being technology-friendly, implementing tools that not only improve operational efficiency but also align with our quality standards,” Sunny explains. A comprehensive fleet management system provides real-time GPS tracking and route optimization, allowing for timely, reliable service. For clients requiring enhanced security, JKM also offers electronic locks (e-locks), which limit access to authorized personnel, thereby reinforcing shipment safety.
Looking to the future, JKM Transport is focused on expanding its fleet and entering new industries, such as FMCG and electronics. Initial discussions are underway with potential partners in these sectors, but the company is taking a careful approach, ensuring any expansion aligns with its long-term goals. “We recognize the growing demand for efficient logistics solutions and are committed to enhancing our service offerings in these emerging areas,” Sunny shares. The Batra brothers aim to grow the fleet to 400 trucks within the next three years, demonstrating their ambitious vision for JKM’s growth and industry impact.
Nationwide Reach and Family-Driven Approach
With an extensive broker network and established relationships throughout all 36 states, JKM Transport is well-equipped to serve even remote locations across India, providing clients with reliable, comprehensive coverage. While growth and innovation remain key priorities, JKM’s family-oriented structure is also a unique strength. “We operate as a cohesive unit, supporting each other’s business efforts and leveraging our collective experience to navigate challenges and seize opportunities,” Sunny says. This collaboration among the brothers enables JKM to respond quickly to client needs and market changes.
With a solid foundation, commitment to quality, and a focus on client satisfaction, JKM Transport is well-positioned for continued success in India’s logistics sector. As they evolve toward a corporate structure, the Batra brothers remain dedicated to quality, technology, and maintaining the personal touch that has fueled their growth. “Our goal is to be a trusted partner in the logistics space, known for our reliability and commitment to excellence,” Sunny concludes.