J.D. Power Asia Pacific presented Honda, Maruti Suzuki and MRF with special recognition awards for their continued outstanding performance in meeting customer expectations at a ceremony held in New Delhi on March 11. Mr. Gerrit Kuyntjes, Vice President at J.D. Power Asia Pacific, presented the awards. The function was attended by more than 65 senior executives from nine companies and 27 leading media outlets.
Each of the three companies receiving special recognition at the ceremony has ranked highest in J.D. Power studies at least 10 times.
Maruti Suzuki received the special recognition award for continued outstanding performance in customer satisfaction with dealer service. It has ranked highest in the India Customer Service Index Study (CSI) each year for 14 years since 2000.
The Honda City received the award for continued outstanding performance in Initial Quality. The City has ranked highest in the mid-size car segment in the Initial Quality Study (IQS) for 11 consecutive years, from 2003 to 2013.
MRF was presented the special recognition award for continued outstanding performance in original equipment tire satisfaction. It has ranked highest 10 times since inception of the Original Equipment Tire Customer Satisfaction Index (TCSI) study in 2001.
“Sustaining outstanding performance calls for embedded processes, an aligned workforce and, most importantly, possessing an unrelenting spirit in the pursuit of excellence,” said Mr. Kuyntjes. “What is really being recognized by these awards is hard work over time, as consistency in delivering outstanding performance goes a long way in establishing a brand in any market and also raises industry performance levels as a whole.”
At the event, J.D. Power Asia Pacific’s top executives also recognized the highest-performing auto manufacturers in J.D. Power’s 2013 syndicated studies. These study results are based solely on the evaluations provided by verified vehicle owners in India.