Ambitious plan to expand 3S facility in the region
Tata Motors recently opened the first 3S facility of its newly appointed dealer, Excel Vehicles, at Tathawade in Pune to provide customers with a complete experience of Sales, Service and Spares, all under one roof. The new facility is one among the six to come up in the region in this fiscal itself.
Located off the strategic Mumbai-Pune-Bangalore Highway, the facility, staffed by professionally trained technicians, has 24 workshop bays. With a capacity to handle about 100 vehicles a day, the facility is equipped with express service bays, overnight driver and technicians’ rest rooms, environment-friendly water conversation equipment treatment plant (ETP), Wi-Fi connectivity, electronic and bio-metric attendance systems, service parking and specialized reserved vehicle display areas, making it truly world class.
Similarly in the industrial hub of Chakan, the dealership would start another full range 3S facility and two more 3S facilities for the Tata Motors SCV range, one each at Tathawade and Loni.
Commenting on the occasion, Mr. R. Ramakrishnan, Senior Vice President, Commercial Vehicles, Tata Motors, said: “With an understanding of the retail distribution business, after-sales services, customer care and new markets across sectors, we are happy to have on board Excel Vehicles, a leading player in the automobile retail business in Pune.”
He added: “With an aggressive customer-centric approach, we at Tata Motors hope to proactively take steps for better delivery of our products and services not only in Pune but across the country. We are currently redesigning our dealer network to develop and deploy effective modern dealership models to significantly help improve customer experience and convenience across our network, while also improving penetration and driving quality, building strong, lasting relationships with our customers.”
Mr. Ajay Garg, CEO and Director, Excel Vehicles, observed: “We are excited about this partnership with Tata Motors, a company with decades of experience and a comprehensive range of winning products and solutions, across commercial vehicles categories. As an authorised Tata Motors dealership, we have the facility to offer all products and solutions available within the Tata Motors commercial vehicle range, with highly skilled, trained and qualified professionals working for our organisation. Founded on trust, integrity, and respect, we are proud to offer these values in our sales and business practices, to quickly and as efficiently service customer needs, so that they keep coming back.”
Having recently celebrated 60 years of truck manufacturing at its first manufacturing and engineering facility in Jamshedpur, Tata Motors is today the leader in the Indian commercial vehicle space, with the most comprehensive line-up of commercial vehicles ranging from the 0.5 tonne Magic Iris and Ace Zip to the 49 tonne PRIMA heavy commercial vehicle.
At Tata Motors’ new dealership in Pune, customers can experience a host of primary and value-added services for the entire range of commercial vehicles, through trained personnel. The new facility offering a contemporary-styled hub for sales, service and spare parts is spacious for a comfortable buying experience.
Customers can also avail Tata Motors innovative service offerings for its medium & heavy commercial vehicle range like Tata Alert, Tata Fleetman, Triple Benefit Insurance, 4-year warranty and extended service intervals. Financing options and loyalty programs, including full service contracts for an enhanced service experience, are also available.
To ensure best service experience, the entire sales team at the new dealership has been trained under the Tata Motors coveted DRONA training module which comprises rich training content delivered by specialists.