Tata Motors has introduced an unbeatable warranty of four years on its entire range of heavy trucks with 25 tonnes and higher gross vehicle weight (GVW). With this, Tata Motors has become the first company in India to offer a standard warranty of four years on heavy trucks, a clear reflection of the reliability and durability of its trucks.
The four-year warranty, applicable on the full range of tractor trailers, multi-axle trucks and tippers, covers the vehicle’s driveline (engine, gear box & rear axle) as a standard offer. In addition, the warranty on the rest of the vehicle has been enhanced from 18 months to 24 months.
Tata Motors accounts for two of every three tractor trailers, multi-axle trucks and tippers, with 25-tonne GVW or higher, sold in India.
Commenting on the introduction of the standard warranty, Mr. Ravi Pisharody, Executive Director – Commercial Vehicles, Tata Motors, said: “For close to 60 years now, Tata Motors has been a step ahead in offering new technologies, products and value-added services. The 4-year warranty is another industry first, in our pursuit of partnering the customer through the lifecycle of the product. We believe that it is a perfect New Year gift to our customers.”
The four-year standard warranty, applicable on vehicles sold after January 6, 2013, is based on the lifecycle cost study of over 15 lakh Tata trucks and tippers operating all over the country, in varied terrain and loading conditions. The warranty is supported by the company’s extensive dealership & service network of over 1,300 touch points. On the highways of India, there is a Tata Motors touchpoint every 50 km.
This extensive coverage is backed by ‘Tata Alert’, a highway assistance programme for medium and heavy commercial vehicles, available across all national highways in India. Through ‘Tata Alert’ drivers will receive on-site breakdown assistance within four hours of dialing a toll-free helpline number (1800-209-7979). The 24×7 service will ensure that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, ‘Tata Alert’ will also provide load transfer assistance.
