Daimler India Commercial Vehicles (DICV) held its first nationwide contest TechXpert for the best service technicians from across its BharatBenz sales & service network, with more than 2,000 applicants in the initial stage. Nine teams competed in the two-day finals held at DICV’s headquarters in Oragadam near Chennai, which involved theory and practical challenges alike. BharatBenz dealer representatives joined members of DICV management in the closing event on 14th December to honour the three teams that emerged as the best of the best.
Commenting on the occasion, Mr. Ramesh Rajagopalan, Vice President Customer Service, DICV, said: “For our customers, our service technicians make the difference every day, enabling them to save time, money and resources. TechXpert showcases our commitment to invest into training and continuous learning to deliver our ‘ProServ’ customer experience at the BharatBenz workshops.”
DICV’s branded ‘ProServ’ customer service initiative is an integral part of the BharatBenz trucking experience, Speedy, effective and reliable, ProServ is designed to suit the specific needs of BharatBenz customers.
The TechXpert contest kick-started in August 2017 with more than 2,000 service technicians participating in online tests on product and technical knowledge. The best participants were then clubbed into 30 teams, which completed further sessions at DICV’s three regional Customer Service training centers in Nagpur, Chennai and New Delhi. This second stage included real-time case studies covering process knowledge, overall complaint resolution, usage of tools as well as adherence to safety guidelines and practices. The best-performing nine teams advanced to the TechXpert finals held now, a tough competition over two days, based on advanced case studies, technical skills deploying DICV’s in-house online tech information platform ASCENT, and application of tools.
