Dhansar Engineering Company (DECO) has entered Volvo’s elite Centurion Customer Club with the recent delivery of its 100th Tipper truck to the company at the Volvo plant in Hoskote. This is another milestone for Volvo Tipper Trucks in India which enjoys a strong partnership with its customers and a high preference when it comes to demanding applications such as that in mining and irrigation operations.
DECO, one of the fastest growing mining contractors, has made rapid strides in the last 10 years. Its association with Volvo has not only provided it high performance, high utilization vehicles but has also increased productivity, making mining more efficient and economical. Today DECO plays a catalyst in the turnaround of the BCCL mines and is able to complete 90 per cent of its projects much ahead of the due dates.
DECO, one of the key operators for the turnaround of Bharat Coking Coal Ltd. (BCCL), has to continuously rise according to the demands of the customers. In its bid to make the site operations better DECO has benefited from Volvo’s business consultancy – Volvo Operation Advisory Program (VOAP) – and now saves fuel and maintenance costs by approximately 10 per cent.
This is indeed remarkable as the 100 tipper trucks at site operate for over 19 hours, all year round. VOAP is an initiative to support, advise and consult customers to make the site operations even better.
At the ceremony to hand over the key of the 100th truck, Mr. Eric Leblanc, Managing Director, Volvo India Pvt. Ltd., said: “Our partnership with Dhansar Engineering Company has led to immense trust in our products, unique business consultancy and customized support approach. Volvo’s business consultancy has not only helped the customers to improve efficiency and reduce fuel and maintenance cost but also helped the Volvo team understand customer needs better. This milestone of 100th Volvo FM Tipper is a testimony to the value-add the company sees in investing in our products which enable higher productivity and a far competitive cost of ownership. We are glad to add the name of DECO to the increasing list of customers with over 100 Volvo Trucks.”
Said Mr. Aloke Agarwalla, Director, DECO: “Volvo has been a friendly partner throughout – like a business consultant. Volvo’s customer advisory approach is quite unique in itself and we have benefited in planning the strategy and preparation of the bid documents. The maturity and fore-sightedness of the Volvo Team is remarkable. Volvo, has shown wisdom by conducting training programmes for drivers and fleet managers. They create a different ambience which induces the learners to grasp the finer points of the Volvo Tipper utilization. This exercise not only achieves its goal of better acceptance within the company, but also maintains the operational economy we seek.”
Volvo has a dominant share in the mining segment when it comes to high performing tipper trucks. The company also enjoys an over 60 per cent repeat purchase rate with many a customer operating exclusive and large Volvo fleets.
