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MOTORINDIA
l
February 2012
and 43 per cent of its vehicles con-
nected with GPS, received it in the
medium fleet category.
In Leadership in Customer Serv-
ice, the number of customer com-
plaints resolved was tracked along
with growth in the customer base,
the number of offices and non-ve-
hicular staff, all of which help an
operator provide better service to
customers. DARCL Logistics based
out of Gurgaon, with a 100 per cent
complaint resolution record, won
the Leadership in Customer Service
Award in the large operator catego-
ry, and New Raipur Roadways, Bi-
laspur, with large and growing cus-
tomer base and having resolved 78
per cent of the customer complaints,
won in the medium category.
Leadership in Operations was
evaluated on the basis of growth
in fleet size last year and the com-
pounded revenue growth in the last
two years. So, VRL Logistics in the
large fleet operator category, R R
Logistics, Indore, in the medium,
and SRS Travels in the passen-
ger carrier category won, based on
the growth in their fleet size in the
last two years. The three witnessed
growth ranging from 12 per cent to
28 per cent during 2010 and 2011.
Mr. Satish Sharma added: “Seven-
ty per cent of the goods transported
in India are by road, making it the
lifeline of the economy where mil-
lions of people and businesses rely
on these fleets. We are in the process
of collating and creating small and
easy-to-understand case studies of
some of the best fleet operators. We
intend to share these with the indus-
try at large to enable others to follow
some of the best practices already in
place.”
An independent jury consisting
of eminent personalities from the
commercial vehicle industry with
a cumulative experience of nearly
100 years judged the winners based
on the quantitative and qualitative
evaluation done by Deloitte Touche
Tohmatsu India Pvt. Ltd.
w
List of winners
Fleet operator size
Award category
Winner
Large
Apollo Fleet of the Year
V R L Logistics Ltd., Hubli
(More than 50
Leadership in Customer Service
DARCL Logistics Ltd., Gurgaon
vehicles)
Leadership in Technology & Sustainability
ABT Ltd., Coimbatore
Leadership in Safety
M M Roadways, Chennai
Leadership in Operations
V R L Logistics Ltd., Hubli
Medium
Apollo Fleet of the Year
Sangha Freight Carrier, Delhi
(Between 10 – 50
Leadership in Customer Service
New Raipur Roadways, Bilaspur
vehicles)
Leadership in Technology & Sustainability
Madanshree Bulk Carriers, Indore
Leadership in Safety
Sri Balaji Transports, Chennai
Leadership in Operations
R R Logistics, Indore
Small
Fleet of the Year – North
Choudhary Transport, Shahpura
(Less than 10
Fleet of the Year – East
Royal Rajdhani Travels, Imphal
vehicles)
Fleet of the Year – West
Orient Mail Speed, Indore
Fleet of the Year – South
Shree Enterprises, Mudhol
Private Passenger
Leadership in Operations
SRS Travels, Bangalore
Carrier
awards
“The quality of the nomi-
nations and the enthusi-
asm shown by the nomi-
nees show that the sector
is truly in good hands.”
– Mr. Satish Sharma